Policy
CHANGE OF ITEMS OR SIZE:
The Customer who wishes to make a change of size, color or item must forward the return procedure and place a new order.
RETURN PROCEDURE:
It is possible to make a return within 14 days from the delivery date of the goods.
The right of return applies to the product purchased in its entirety.
The cost of collection and shipping for exchanging goods (or returning the item) are always borne by the customer.
The right of withdrawal is considered exercised correctly if the following conditions are fully respected:
- the products must not have been used, worn, washed or damaged;
- they must carry the tag;
- the products must be returned in their original packaging.
Simply complete the form to request a return. Our team will take charge of the request and proceed with verifying the order.
If all the required conditions have been respected, the price of the products purchased will be refunded.
You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the products purchased back at your expense.
If you refuse this shipment, we reserve the right to retain the products and the amount corresponding to the purchase of the products.
After receiving your return and checking that all requirements have been met, you will receive an email confirming acceptance of the return.
The refund will be activated as quickly as possible, once it has been verified that the withdrawal has taken place in compliance with the conditions set out above.
CREDIT CARD OR PAYPAL
For orders paid by credit card or Paypal, the refunded amount will be available to customers in approximately 10 working days and will in any case be visible on the next card statement. The timing may vary slightly based on the banking circuit of the card used.